At Destinos Online (Pty) Ltd (“Destinos”), we use cookies on our website, [destinos.dev] (the “Site”). By using the Site, you consent to the use of cookies.
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) by websites you visit. They are used to make websites work or work more efficiently, as well as to provide information to website owners.
How We Use Cookies
We use cookies to:
- Improve the functionality of our website.
- Understand how you use our site and offer relevant services.
- Store your preferences and optimize your browsing experience.
- Analyze traffic and user behavior for service improvement.
Types of Cookies We Use
- Essential Cookies: These are necessary for the operation of our website.
- Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our site.
- Functionality Cookies: These are used to recognize you when you return to our site, enabling us to personalize content for you.
- Targeting Cookies: These record your visit to our site, the pages you visited, and the links you followed, enabling us to make the content more relevant to your interests.
Third-Party Cookies
Some cookies are placed by third-party services we use (e.g., Google Analytics). These third-party services may collect information about you, such as your IP address, browsing history, or location.
Managing Cookies
You can control and/or delete cookies as you wish. You can delete all cookies already on your computer and set most browsers to prevent them from being placed. However, if you do this, some functions of the Site may not work as intended.
Changes to This Policy
We may update this Cookies Policy from time to time. The updated version will be posted on this page, and we encourage you to review this page regularly.
All content, images, logos, designs, software, text, graphics, and other materials on [destinos.dev] (the “Site”) are the intellectual property of Destinos Online (Pty) Ltd or licensed to us unless otherwise stated.
Copyright Ownership
All content and materials on this Site are protected by South African and international copyright laws. Unauthorized use of any content is prohibited unless explicit written consent is obtained from Destinos Online (Pty) Ltd.
Copyright Infringement
If you believe that your copyrighted work has been used on our Site without permission, please contact us at [Insert Contact Email] with the following information:
- A description of the copyrighted work you claim has been infringed.
- A description of the location on our website where the infringing material is located.
- Your contact information (name, address, email, and phone number).
- A statement that you have a good faith belief that the disputed use is unauthorized.
At Destinos Online (Pty) Ltd (“Destinos”), we take the protection of your personal information seriously and comply with the Protection of Personal Information Act (POPIA), 2013. This policy outlines how we collect, use, store, and safeguard personal information obtained through our website [destinos.dev] (the “Site”).
1. Definitions
- Personal Information: Any information relating to an identifiable, living natural person or existing juristic person, including contact details, demographic information, or any other information that can directly or indirectly identify you.
- Data Subject: The person to whom the personal information relates.
- Responsible Party: Destinos Online (Pty) Ltd, the entity responsible for processing your personal information.
- Processing: Any activity concerning the collection, use, storage, and dissemination of personal information.
2. Information We Collect
We may collect the following personal information from clients, website visitors, or service users:
- Identification Information: Name, company name, email address, phone number, and billing information.
- Transaction Information: Payment details, invoicing data, and service history.
- Technical Information: IP address, device information, browser type, operating system, and browsing history.
3. Purpose for Collecting Information
We collect personal information for the following purposes:
- To provide and manage our services (including domain registration, website hosting, design, maintenance, and plugin development).
- To process orders, payments, and fulfill contractual obligations.
- To communicate with you regarding service updates, offers, or relevant news (you may opt-out at any time).
- To improve our services and analyze user behavior.
- To comply with legal or regulatory requirements.
- To detect and prevent unlawful activity on websites hosted by us.
4. Lawful Basis for Processing
We process personal information based on the following lawful bases:
- Consent: Where you have provided your express consent for the processing of your personal information.
- Contract: Where the processing is necessary for the performance of a contract between you and Destinos.
- Legal Obligation: Where we are required by law to process your personal information.
- Legitimate Interest: For our legitimate business interests, such as improving our services, provided that this interest does not override your privacy rights.
5. How We Use Your Personal Information
Your personal information will only be used for the purposes for which it was collected and in accordance with the conditions for lawful processing set out in POPIA. We will not use your personal information for any other purposes without your consent, unless legally required.
6. Disclosure of Personal Information
We may share your personal information with:
- Service Providers: Such as payment processors (e.g., Paystack), web hosting providers, and maintenance partners, to perform services on our behalf.
- Legal and Regulatory Authorities: If required to comply with legal obligations, including providing information in cases of unlawful activity on websites hosted by Destinos.
- Third Parties: Only if required by law, or with your consent.
7. Security of Personal Information
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment processing, and restricted access to personal data.
8. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory obligations. Specifically:
- Personal information related to bookkeeping and financial records will be retained for up to 3 years in accordance with financial and legal requirements.
- Personal information related to the detection of unlawful activities may be retained for longer periods to assist law enforcement authorities as required.
Once the retention period has expired or the data is no longer necessary, it will be securely deleted or anonymized.
9. Your Rights as a Data Subject
In terms of POPIA, you have the following rights:
- Right to Access: You may request access to your personal information held by us.
- Right to Correction: You have the right to request correction or updating of any inaccurate, irrelevant, or outdated personal information.
- Right to Deletion: You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected.
- Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time.
10. Cross-Border Transfers
If your personal information is transferred to a jurisdiction outside South Africa, we will ensure that the recipient agrees to comply with POPIA or is subject to laws or regulations that offer similar protection.
11. Cooperation with Law Enforcement
In the event of unlawful activity occurring on websites hosted by Destinos, we will cooperate fully with law enforcement authorities and provide any personal information necessary to assist in the investigation and prosecution of criminal activity.
12. Complaints
If you believe that your personal information has been processed unlawfully or that your rights under POPIA have been violated, you have the right to lodge a complaint with the Information Regulator in South Africa.
13. Changes to This Policy
We may update this POPIA Policy from time to time. Any changes will be posted on this page, and you are encouraged to review the policy regularly.
Contact Information
For any questions or concerns about this POPIA Policy or how we handle your personal information, please contact us at:
Destinos Online (Pty) Ltd
Email: popia@destinos.dev
Address: PO Box 3063, Tygervalley, South Africa, 7536
PAIA Manual
Destinos Online (PTY) Ltd
Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
Destinos Online (PTY) Ltd complies with the Promotion of Access to Information Act (PAIA). Our PAIA Manual outlines the records we hold, how to request access, and how we process personal information in line with POPIA.
- Contact Details
Name of Private Body: Destinos Online (PTY) Ltd
Information Officer: Petro McKenzie
Postal Address: PO Box 3063, Tygervalley, 7536
Email: popia@destinos.dev
Telephone: 021-007-0428
Website: https://destinos.dev
- Purpose of the Manual
This manual is intended to:
- Inform the public of the types of records held by Destinos Online
- Guide requesters on how to access records
- Outline how Destinos processes personal information in compliance with POPIA
- Description of Records Held
Destinos Online holds the following categories of records:
Category | Description |
Client Records | Registration details, contact forms, transaction history |
Financial Records | Invoices, payment confirmations, bookkeeping entries (via Zoho) |
Website Data | WordPress user data, plugin logs, analytics |
Domain Records | WHOIS data, DNS configurations, registrar communications |
Legal & Compliance | POPIA registration, SLA agreements, onboarding documentation |
- Automatically Available Records
The following records are available without a formal PAIA request:
- POPIA Policy (available on destinos.dev)
- Terms & Conditions
- Service Level Agreement (SLA)
- Privacy Policy
- Records Available in Terms of Other Legislation
- Companies Act 71 of 2008
- Protection of Personal Information Act 4 of 2013
- Electronic Communications and Transactions Act 25 of 2002
- Income Tax Act 58 of 1962
- Request Procedure
To request access to a record:
- Submit a written request to the Information Officer at popia@destinos.dev
- Include sufficient detail to identify the record and the requester
- Use Form C (available from the Information Regulator’s website)
- Pay applicable fees (if any)
- Grounds for Refusal
Access may be refused if:
- Disclosure would violate third-party privacy rights
- The record is legally privileged
- It contains confidential commercial information
- It relates to ongoing investigations or unlawful activity
- Processing of Personal Information
Destinos processes personal information for:
- Service delivery (hosting, design, onboarding)
- Transactional and billing purposes
- Legal compliance
- Security and fraud prevention
- Categories of Data Subjects
- Clients and service users
- Website visitors
- Domain registrants
- Suppliers and partners
- Recipients of Personal Information
- Delivery partners (for eCommerce fulfillment)
- Domain registrars (only where required)
- Bookkeeping service (Zoho Books)
- Legal authorities (if required by law)
- Cross-Border Transfers
Data may be stored or processed outside South Africa (e.g., Zoho servers). Destinos ensures that such transfers comply with POPIA or equivalent protections.
- Availability of the Manual
This manual is available:
- On the Destinos website
- Upon request via email
- In printed form at the registered office (by appointment)
- Updates to the Manual
This manual will be reviewed annually or upon significant changes to operations or legislation.
Version: PAIA Manual v1.0
Last Updated: 03 September 2025
Destinos Online (Pty) Ltd (“Destinos”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data.
Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email, phone number, and billing address.
- Financial Information: Payment details for services purchased.
- Technical Data: IP address, browser type, operating system, and browsing history.
How We Use Your Information
We use your personal data to:
- Process your orders and payments.
- Manage your account and provide customer support.
- Improve and personalize our services.
- Send you service updates or promotional offers (you can opt-out at any time).
Data Sharing
We do not sell your personal data to third parties. However, we may share your information with:
- Service Providers: For payment processing (e.g., Paystack) and hosting services.
- Legal Authorities: If required by law to disclose your information.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Your Rights You have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to our processing of your data.
- Withdraw your consent for processing at any time.
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page, and we encourage you to review this page regularly.
Service Level Agreement (SLA) v 2.1
Destinos Online (PTY) Ltd
Company Reg: 2022 / 668257 / 07
B-BBEE Level 4 Contributor | 100% Procurement Recognition
Tel: 021-007-0428 | Email: hello@destinos.dev
Last updated: 2025/09/03
1. Our Commitment
At Destinos, we pride ourselves on being a friendly, caring, and client-focused company. We value clear communication, mutual respect, and professionalism in all interactions. We appreciate working with clients who approach us with the same courtesy and collaborative spirit.
2. Hosting & DNS Responsibilities
- Clients who host their website with Destinos but manage email elsewhere are responsible for all DNS changes required for email functionality.
- Destinos cannot be held liable for misconfigurations or delays in DNS updates made by third-party providers.
- If DNS changes are requested and not completed within 7 calendar days, Destinos is not responsible for any resulting downtime, email disruption, or service interruption.
- Clients must ensure their domain provider promptly applies necessary DNS changes to avoid service degradation.
3. Domain Name Services
- Destinos provides domain registration, renewal, and management services for clients who opt to host their domain with us.
- Clients who register their domain elsewhere are responsible for managing DNS settings and ensuring proper configuration.
- Destinos is not responsible for domains that are not renewed on time. Once a domain enters redemption, additional fees apply, and recovery is not guaranteed.
- Payment for renewal must be received at least 7 days before expiration to ensure uninterrupted service.
4. Server Migration
- Websites may be moved to a new server for performance, security, or operational efficiency.
- Clients who host both website and email with Destinos will not be affected.
- Clients who host email externally may experience downtime if DNS records are not updated in time.
5. Billing & Service Requests
- Services are billed at the current hourly rate.
- Minimum billable time is 15 minutes per request.
- Clear instructions from the client help minimize billed time.
- Scheduled appointments, consultations, or onboarding sessions are billable.
- Cancellations with less than 24 hours’ notice may incur a minimum charge.
6. Backup & Data Protection
- Daily backups are performed for hosted websites.
- Backups are stored securely on a separate server.
- Restoration is available upon request and billed at the standard hourly rate.
7. Support & Response Times
- Standard support hours: Monday – Friday, 9 AM – 5 PM (SAST).
- Emergency support is available for critical issues affecting website functionality.
8. Liability & Limitations
- Destinos is not responsible for third-party service failures, including domain registrars, email providers, or external integrations.
- Destinos is not liable for financial losses due to downtime caused by client-side misconfigurations or delays in DNS updates.
- Clients are responsible for ensuring their infrastructure (including DNS, email, and third-party plugins) is correctly configured and maintained.
9. Indemnity
Clients agree to indemnify and hold Destinos harmless from any claims, damages, or losses arising from:
- Misuse of services
- Third-party disputes
- Regulatory violations
- Failure to act on technical recommendations or DNS instructions within the specified timeframe
10. Force Majeure
Destinos shall not be held liable for service interruptions caused by events beyond its reasonable control, including but not limited to:
- Acts of God
- Civil unrest
- Infrastructure failures
- Load shedding or national connectivity disruptions
11. POPIA & Data Compliance
Destinos are registered, listed and complies with the Protection of Personal Information Act (POPIA) and ensures secure handling of client data.
- Clients are responsible for ensuring their own compliance when collecting or storing user data.
- Destinos provides hosting infrastructure that may store end-user personal data on behalf of clients. Destinos does not access, process, or use this data unless explicitly agreed upon in writing. Clients are solely responsible for ensuring their own compliance with POPIA and other applicable data protection laws.
- Additional Consent for New Processing Purposes
If Destinos intends to process personal information for any purpose beyond what was originally specified—such as analytics, case studies, or other lawful uses—we will obtain explicit, informed consent from the data subject before proceeding. Clients may decline or withdraw such consent at any time.
12. Termination & Refunds
- Services may be terminated with 30 days’ written notice.
- Refunds are not guaranteed and will be assessed based on work completed and costs incurred.
- Any prepaid services forfeited due to early termination are non-refundable unless otherwise agreed.
13. Agreement Updates
This SLA may be updated periodically to reflect changes in service offerings.
- Clients will be notified of any updates before they take effect.
- The latest version will always be available on destinos.dev.
Director, Destinos Online (PTY) Ltd
Terms and Conditions – Destinos Online (Pty) Ltd
Welcome to [destinos.dev] (“the Site”). By using our services, you agree to the following Terms and Conditions. Please read them carefully.
These terms also include our policies on Cookies, Copyright, POPIA (Protection of Personal Information Act), Privacy, and our Service Level Agreement (SLA).
1. Services Provided
- Destinos Online (Pty) Ltd (“Destinos”) provides:
- Domain registration & management
- Website design & development
- Hosting & server management
- Plugin development & maintenance
- Services are billed according to the pricing structure available on the Site.
2. Hosting Environment Changes
- We reserve the right to change the hosting environment at our sole discretion.
- Changes will be made on a like-for-like basis and will not affect your use of the hosting environment.
- Changes may be necessary:
- To comply with laws, regulatory requirements, and industry standards.
- To implement technical improvements, such as security enhancements.
- If we do not manage your domain name, we cannot update your A records during migrations.
- We will notify your company’s IT Administrator, requesting them to contact the appropriate parties responsible for managing these records.
3. Payments & Billing
- Domain Names: Renewable annually. Failure to pay the renewal fee may result in domain loss.
- Hosting: Payable monthly in advance.
- Design & Development: Billed at an hourly rate, with a minimum of 15-minute increments.
- Maintenance & Additional Services:
- Content and system maintenance can be ordered as needed or on a monthly basis.
- Charges depend on the chosen frequency (weekly, twice a month, or monthly).
- Any maintenance post-installation is billed at R650/hour, in 15-minute increments.
- Payment Methods: Payments can be made via Paystack or manual EFT, based on client preference.
4. Intellectual Property & Copyright
- All designs, code, and content on the Site remain the property of Destinos, unless otherwise agreed in writing.
- Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
5. Liability & Limitations
- Destinos is not responsible for third-party service failures, including domain registrars, email providers, or external integrations.
- Destinos is not liable for financial losses due to downtime caused by client-side misconfigurations.
- Destinos is not responsible for domains that are not renewed on time. Once a domain enters redemption, additional fees apply, and recovery is not guaranteed.
6. Privacy & POPIA Compliance
- Destinos complies with South Africa’s Protection of Personal Information Act (POPIA).
- We collect and process personal data only as necessary for service delivery.
- Clients have the right to request access, correction, or deletion of their personal data.
7. Cookies Policy
- Our website uses cookies to enhance user experience and improve functionality.
- By using our services, you consent to our use of cookies.
- You can manage cookie preferences through your browser settings.
8. Termination of Services
- Destinos reserves the right to terminate any contract or service if there is a breach of these Terms and Conditions.
9. Jurisdiction & Governing Law
- These terms are governed by South African law.
- Any disputes arising out of or related to the use of our services or this Site will be subject to the exclusive jurisdiction of the South African courts.
10. Service Level Agreement (SLA)
By accepting these Terms and Conditions, you also agree to our Service Level Agreement (SLA), which outlines:
- Hosting & DNS responsibilities
- Domain renewal policies
- Server migration procedures
- Billing & service request guidelines
- Backup & data protection measures
- Support response times
- Liability limitations
11. Amendments & Updates
- We reserve the right to modify these Terms and Conditions at any time.
- Changes will be posted on the Site, and continued use of our services constitutes acceptance of the new terms.
